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Kvik
Meta API Data Deletion Policy

User Data Deletion Instructions

Service: Kvik (https://usekvik.com)

Operator: ИП ЖАСУЛАНОВ АЛИНУР ДАНИЯРОВИЧ

Contact Email: main@usekvik.com

Phone: +7 705 580 23 77

Overview

In accordance with Meta Platform Developer Policies and global privacy regulations, Kvik provides clear, transparent mechanisms for users, workspace administrators, and end-customers to request the complete deletion of their personal data, channel tokens, and message history.

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Option 1: Disconnecting Channels from Kvik (Self-Service)

If you are a Kvik workspace owner and wish to remove your connected Instagram or WhatsApp accounts and delete stored access tokens:

  1. Log in to your Kvik Dashboard at https://app.usekvik.com.
  2. Navigate to Settings → Channels.
  3. Locate the connected channel (Instagram or WhatsApp).
  4. Click “Disconnect”.
  5. Once disconnected, Kvik immediately revokes and purges the OAuth credentials and access tokens from our encrypted database and unregisters the webhook subscription with Meta Graph API.
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Option 2: Revoking Kvik App Access from Meta / Facebook Account

You can also revoke Kvik's access directly through Meta's interface:

For Instagram / Facebook:

  1. Log in to your Facebook / Instagram account associated with your business.
  2. Go to Settings & Privacy → Settings → Business Integrations (or Apps and Websites).
  3. Find Kvik in the list of authorized applications.
  4. Click Remove.
  5. Check the box to delete all posts, videos, or events Kvik may have accessed, and confirm removal.
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Option 3: Requesting Complete Data & Conversation Purge (Direct Request)

If you wish to permanently delete your entire Kvik workspace, user profile, and all conversation logs and customer interaction history from our database and backup systems:

  1. Send an email to main@usekvik.com with the subject line: Data Deletion Request - [Your Business Name or Instagram Username].
  2. Include the following details in your email:
    • Your registered Kvik account email address.
    • Your connected Instagram handle (e.g. @yourbusiness) or WhatsApp Business phone number.
    • A clear statement requesting full data deletion.
  3. Processing Timeline:
    • Our support team will confirm receipt of your request within 48 hours.
    • All associated personal records, conversation logs, AI vector embeddings, and contact profiles will be permanently erased from our production databases within 7 business days.
    • You will receive an official confirmation email once deletion is complete.

Contact for Data Protection & Inquiries

For any questions regarding data deletion or privacy practices, please contact:

Data Protection Officer / Operator: ИП ЖАСУЛАНОВ АЛИНУР ДАНИЯРОВИЧ

Address: Республика Казахстан, г. Алматы, Ауэзовский район, проспект Райымбека, дом 348/2, кв. 22, 050061

Email: main@usekvik.com

Phone: +7 705 580 23 77