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Kvik
Data Protection & Meta API

Privacy Policy

Last Updated: March 2026

Effective Date: March 2026

Operator: Individual Entrepreneur (ИП) ЖАСУЛАНОВ АЛИНУР ДАНИЯРОВИЧ

Website: https://usekvik.com

Contact Email: main@usekvik.com

Phone: +7 705 580 23 77

1. Introduction & Overview

Welcome to Kvik (“we”, “our”, “us”, or “Platform”), operated by ИП ЖАСУЛАНОВ АЛИНУР ДАНИЯРОВИЧ (IIN: as registered in the Republic of Kazakhstan, Address: проспект Райымбека, дом 348/2, кв. 22, г. Алматы, 050061, Казахстан).

Kvik is an AI-powered omnichannel customer communication and CRM platform that connects business workspaces with messaging channels, including Instagram Messaging API, WhatsApp Business Cloud API, and Telegram.

This Privacy Policy explains how we collect, process, store, and protect your information, and how we handle data received through third-party platforms, specifically Meta Platforms, Inc. (Instagram and WhatsApp).

By accessing or using Kvik at https://usekvik.com or connecting your messaging accounts to our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Account & Workspace Data

When you register for Kvik, we collect:

  • Full name, corporate email address (@yourdomain), phone number, password hash (salted using bcrypt/Argon2).
  • Workspace profile data (business name, niche, working hours, business address, and website URL).

2.2. Messaging Channel Integrations & Meta API Data

When you connect third-party channels (Instagram Direct, WhatsApp Business, Telegram) to your Kvik workspace, we receive and process:

  • Account Identifiers: Instagram Business Account ID, Facebook Page ID, WhatsApp Business Account ID (WABA ID), Phone Number ID, Telegram Bot ID.
  • Access Tokens: Encrypted OAuth tokens enabling Kvik to send and receive authorized communications on your behalf.
  • Message Payloads & Conversation History: Inbound and outbound message text, sender usernames/handles, phone numbers, timestamps, message delivery statuses, and attached media (images, audio voice messages, files) sent to your connected accounts.

2.3. AI Engine & Automated Assistant Data

Messages received through connected channels are processed by our automated AI orchestration engine (powered by Google Gemini / Vertex AI models) solely for the purpose of understanding customer intent, retrieving relevant business knowledge, and generating draft or automated replies.

3. How We Use Collected Information

We use the collected information exclusively to:

  1. Provide, maintain, and optimize Kvik CRM features, unified chat inboxes, and automated customer support.
  2. Route inbound messages from Instagram, WhatsApp, and Telegram in real time to your workspace inbox via webhooks.
  3. Transcribe voice messages using speech-to-text models to allow AI and human agents to respond effectively.
  4. Provide analytics, customer engagement metrics, and booking/scheduling workflows.
  5. Comply with legal requirements and enforce our Terms of Service.
We DO NOT sell, rent, monetize, or trade your personal data or Meta platform data to any third-party advertisers or data brokers.

4. Data Storage, Security & Encryption

We apply industry-standard security safeguards to protect customer data:

  • Encryption in Transit: All traffic between clients, our backend API, and third-party APIs (Meta Graph API, Telegram API) is encrypted using TLS 1.3 / HTTPS.
  • Encryption at Rest: Sensitive access tokens and channel credentials are stored in encrypted form using AES-256 encryption.
  • Multi-Tenant Data Isolation: Each workspace's conversations, knowledge base embeddings, and customer records are logically partitioned and inaccessible to other workspaces.

5. Meta Platforms Data Compliance (Instagram & WhatsApp)

Kvik strictly complies with the Meta Platform Terms and Developer Policies:

  • Instagram Data: We only access data permitted by scopes explicitly granted by the user (instagram_business_basic, instagram_business_manage_messages, pages_show_list, pages_manage_metadata).
  • WhatsApp Data: We process WhatsApp messages strictly under the WhatsApp Business Terms and Cloud API guidelines.
  • Data Retention: We retain message history only for the duration of the customer's active workspace subscription or until a deletion request is initiated.

6. Your Rights & Data Deletion

Under applicable laws (including the Law of RK “On Personal Data and their Protection” and GDPR principles), you have the right to:

  1. Access, review, or export your personal and conversation data.
  2. Correct inaccurate information.
  3. Disconnect messaging channels at any time from your Kvik Settings dashboard.
  4. Request complete deletion of your account and all associated conversation history.

To request full data deletion, follow the instructions on our Data Deletion Page or email us at main@usekvik.com.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Entity: ИП ЖАСУЛАНОВ АЛИНУР ДАНИЯРОВИЧ

Address: Республика Казахстан, г. Алматы, Ауэзовский район, проспект Райымбека, дом 348/2, кв. 22, 050061

Email: main@usekvik.com

Phone: +7 705 580 23 77